Advisory: HPE ProLiant Gen9 Servers - "hp-snmp-agent" Does Not Send an SNMP Trap If The Target Peer is Not Running

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00036779en_us

Version: 1

Advisory: HPE ProLiant Gen9 Servers - "hp-snmp-agent" Does Not Send an SNMP Trap If The Target Peer is Not Running
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-12-07

Last Updated: 2017-12-07


DESCRIPTION

On an HPE ProLiant Gen9 server running a Red Hat or SUSE Linux OS, using hp-snmp-agent versions 10.4.0, 10.5.0, 10.6.0 or 10.6.1, the hp-snmp-agent may not send an SNMP trap if the target peer is not running.

Note: The tcpdump confirms that no trap was sent to the system.

This occurs because the communication daemon under the hp-snmp-agent may receive a FiFO overflow error from the target peer channel, which causes the trap to drop. If the target peer is not running, hp-snmp-agent saves unsent SNMP trap into a unsent trap list. The host daemon will try to send the unsent SNMP trap again when doing the next polling. In some cases, hp-snmp-agent ignores to save unsent SNMP trap into the list, which is unnecessary.

SCOPE

Any HPE ProLiant Gen9 server running a Red Hat or SUSE Linux OS, configured with an HPE Smart Storage Battery and using hp-snmp-agent versions 10.4.0, 10.5.0, 10.6.0 or 10.6.1.

RESOLUTION

To resolve this issue, upgrade the hp-snmp-agent to version "hp-snmp-agent-10.6.2" (or later). This software adds a re-send mechanism to retry the delivery of an SNMP trap. This hp-snmp-agent version is available on the HPE Support Center.

Follow the steps below to locate and download hp-snmp-agent-10.6.2:


1. Click the following link:

https://support.hpe.com/hpesc/public/home

2. Enter a product name (e.g., "HP SNMP Agents") in the search box at the top of the page and hit enter.
3. Click Drivers & Firmware on the left panel
4. On the left panel, select the Operating System to filter the results (e.g.,SUSE LINUX Enterprise Server 12).
5. From the results, select "HPE SNMP Agents for SUSE LINUX.., version 10.6.2 (dated December 5th 2017)"
6. On the donwload page that will appear, click the Download icon.

Note: Alternatively, select any result that reads "version 10.x.x" (10.3.0 for instance) to open a download page. From the download page, click the Revision History tab to find version 10.6.2.

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: SUSE Linux Enterprise Server 11 (x86), Red Hat Enterprise Linux 6 (x86), Red Hat Enterprise Linux (Itanium), SUSE Linux Enterprise Server 11 (x86-64), Red Hat Enterprise Linux 7 (AMD64/EM64T), SUSE Linux Enterprise Server 12 (AMD64/EM64T)
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2662
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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