Critical Customer Advisory - Feb 16 2016 - HP ProLiant Gen9 Servers - The Server May Stop Responding and Will Display Power-On Self-Test (POST) Error Messages on Reboot When Running Smart Array Controllers and/or Host Bus Adapters

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04805565

Version: 6

Advisory: (Revision) HP ProLiant Gen9 Servers - The Server May Stop Responding and Will Display Power-On Self-Test (POST) Error Messages on Reboot When Running Smart Array Controllers and/or Host Bus Adapters
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-02-16

Last Updated: 2016-02-16


DESCRIPTION

Document Version
Release Date
Details
6
02/12/2016
Updated with a Note in the Resolution.
5
01/08/2016
Updated the Resolution with Firmware Version 3.56.
4
11/10/2015
Updated the Resolution with links to Firmware Version 3.52.
3
10/30/2015
Updated the Resolution with steps on how to access the Firmware Version 3.52 for the upcoming Service Pack for ProLiant (SPP).
2
10/13/2015
Removed additional POST messages from Description.
1
09/22/2015
Original Document Release.

An HP ProLiant Gen9 server may stop responding and, on the reboot, display the following 1719 POST error message:

1719-Slot 0 Drive Array - A controller failure event occurred prior to this power-up. (Previous lock up code = 0x13)

This issue will occur with any ProLiant Gen9 server and a compatible Smart Array Controller or Smart Host Bus Adapter (HBA) with Firmware Version 3.02, Version 3.00 (or earlier). This issue will occur as a result of an anomaly when multiple threads attempt to access the same memory at the same time.

SCOPE

Any of the following Smart Array Controllers or Host Bus Adapters supported by HP ProLiant Gen9 servers:

  • HP H240 Smart Host Bus Adapter
  • HP H241 Smart Host Bus Adapter
  • HP H240ar Smart Host Bus Adapter
  • HP H244br Smart Host Bus Adapter
  • HP H246br Smart Host Bus Adapter
  • HP Smart Array P244br Controller
  • HP Smart Array P246br Controller
  • HP Smart Array P440 Controller
  • HP Smart Array P440ar Controller
  • HP Smart Array P441 Controller
  • HP Smart Array P741m Controller
  • HP Smart Array P840 Controller
  • HP Smart Array P840ar Controller
  • HP Smart Array P841 Controller

RESOLUTION

To resolve this issue, upgrade the Smart Array/HBA Firmware to Version 3.56 by performing the following steps:

  1. Click on the following link:

    http://h20565.www2.hpe.com/portal/site/hpsc

  2. Enter product name, such as "Smart Array xxxx" (where xxxx in the model number) in the "Product Name" box and click Go. Select the link from the results.
  3. Click the link for "Get drivers, software & firmware."
  4. Select the appropriate link under "Results from all HPE products."
  5. Select the appropriate operating system.
  6. Click on category "Firmware - Storage Controller."
  7. Locate, download, and install Smart Array xxxx or Host Bus Adapter Firmware Version 3.56 (or later).
NOTE: If the firmware update fails due to a controller lockup (POST Error Message 1719), reboot the server and retry the firmware update.

 

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Integrated Lights-Out 4 (iLO 4), HP ProLiant DL380p Gen8 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 SE Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04805565
©Copyright 2016 Hewlett-Packard Development Company, L.P.
 
 

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