HP Support Alerts - 12.05.2015 - HP Broadcom Network Adapters - HP ProLiant Converged Network Utility (CNU) for Windows Server Fails to Install on Systems using Broadcom Advanced Control Suite (BACS)

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SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c04314331

Version: 2

Notice: (Revision) HP Broadcom Network Adapters - HP ProLiant Converged Network Utility (CNU) for Windows Server Fails to Install on Systems using Broadcom Advanced Control Suite (BACS)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-05-12

Last Updated: 2015-05-12


DESCRIPTION

Document Version
Release Date
Details
2
05/12/2015
There is no permanent resolution for this issue.
1
05/27/2014
Original document release.

HP ProLiant Converged Network Utility (CNU) for Windows Server fails to install on HP ProLiant servers with Broadcom Advanced Control Suite (BACS) already installed. When this occurs, the Windows Application Event Log will report the following Msi Installer Event ID 10005 (Error):

Product: HP Converged Network Utility - This application can't co-exist with Broadcom Advanced Control Suite(BACS). Please remove BACS tool and run this installer again."

HP ProLiant CNU for Windows may also display the following error message:

Update returned an error.

DETAILS

There is no permanent resolution for the issue described above. HP ProLiant Converged Network Utility (CNU) for Windows Server and Broadcom Advanced Control Suite (BACS) are incompatible products and cannot coexist on the same system.

As a workaround, uninstall BACS and re-install HP ProLiant CNU for Windows Server. From the Windows Control Panel , select Programs and then Uninstall a Program to uninstall BACS. HP ProLiant CNU for Windows Server installation should then succeed without any further complications.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP FlexFabric 10Gb 2-port 534FLB Adapter, HP FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter, HP FlexFabric 10Gb 2-port 534M Adapter, HP FlexFabric 20Gb 2-port 630FLB Adapter, HP FlexFabric 20Gb 2-port 630M Adapter, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP StoreFabric CN1100R Dual Port Converged Network Adapter
Operating Systems Affected: Microsoft Windows Server 2003 Web Edition(Standard HP Product), Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04314331
 
©Copyright 2015 Hewlett-Packard Development Company, L.P.

 

 
 

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