HP Support Alerts - 12.05.2015 - HP ProLiant Servers - HP System Management Homepage (SMH) May Report an Overall "Unknown" Status for Servers Running Microsoft Windows Server 2012

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04264521

Version: 2

Advisory: (Revision) HP ProLiant Servers - HP System Management Homepage (SMH) May Report an Overall "Unknown" Status for Servers Running Microsoft Windows Server 2012
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-05-12

Last Updated: 2015-05-12


DESCRIPTION

Document Version
Release Date
Details
2
05/12/2015
Permanent fix added to Resolution: Obtain the latest release of HP Insight Management WBEM Providers for Windows Server x64 Editions Version 10.10.0.0 (and later).
1
04/25/2014
Original Document Release

HP System Management Homepage (SMH) may intermittently report an overall "Unknown" status for HP ProLiant servers with NIC teaming enabled and running Microsoft Windows Server 2012 and HP Insight Management WBEM Providers Versions 9.4.0.0 or 9.5.0.0.

SCOPE

Any HP ProLiant server with NIC teaming enabled and running Microsoft Windows Server 2012 and HP Insight Management WBEM Providers Versions 9.4.0.0 or 9.5.0.0.

RESOLUTION

The issue described above is resolved in the latest release of HP Insight Management WBEM Providers for Windows Server x64 Editions Version 10.10.0.0 (and later).

  1. Click the following link:

    http://www8.hp.com/us/en/support-drivers.html

  2. Click Drivers & Downloads .
  3. Enter a product name (e.g., "DL380p") under Find My Product .
  4. Click Go .
  5. Select the appropriate server model.
  6. Select the system's specific operating system.
  7. Click the category Software - System Management .
  8. Select the latest release of HP Insight Management WBEM Providers for Windows Server x64 Editions Version 10.10.0.0 (or later).
  9. Click Download .

Note: This issue is only cosmetic and can be safely ignored



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Insight Management WBEM Providers, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL785 G6 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G6 Server, HP ProLiant MicroServer Gen8, HP ProLiant MicroServer Gen8 Special Server, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server(Standard HP Product), HP ProLiant SL170z G6 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant SL4545 G7 Server, HP System Management Homepage Software(Standard HP Product)
Operating Systems Affected: Microsoft Windows Server 2012
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04264521
 
©Copyright 2015 Hewlett-Packard Development Company, L.P.

 

 
 

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