HP Support Alerts - 13.05.2015 - HP StoreEver ESL G3, MSL G3, MSL6480 Tape Libraries, MSL 1/8 G2 Autoloader, and HP Command View for Tape Libraries - Connectivity Best Practices

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SUPPORT COMMUNICATION -

Document ID: c04679730

Version: 1

CUSTOMER NOTICE: HP StoreEver ESL G3, MSL G3, MSL6480 Tape Libraries, MSL 1/8 G2 Autoloader, and HP Command View for Tape Libraries - Connectivity Best Practices

Release Date: 2015-05-13

Last Updated: 2015-05-13


DESCRIPTION

With all HP StoreEver ESL G3, MSL G3, and MSL6480 Tape Libraries, and the MSL 1/8 G2 Autoloader, ensure that the tape libraries or autoloader, and appropriate HP Command View for Tape Libraries (CVTL) management station can communicate as required. Network connectivity issues between the ESL G3, MSL G3, and MSL6480 Tape Libraries, MSL 1/8 G2 Autoloader, and CVTL, could prevent the tape library or autoloader from sending TapeAssure data and SNMP events to CVTL.

TapeAssure and SNMP events play vital roles in the monitoring and proactive reporting capabilities of CVTL. It is vital to ensure that there are no connectivity issues between the tape library, autoloader, and its CVTL management station.

DETAILS

In environments where CVTL is being used, use the connectivity check within the CVTL GUI to verify if CVTL can communicate with the ESL G3, MSL G3, MSL6480 tape libraries and 1/8 G2 autoloaders. If this connectivity check fails, start troubleshooting by ensuring all appropriate firewall ports are opened, as documented in the HP Interface Manager and Command View for Tape Libraries 3.9.1 User Guide .

In environments where CVTL is not being used, ensure the library or autoloader has not been configured to use CVTL.

With the ESL G3, this can be done by performing a Clear Station from the library GUI. This can be performed by accessing the Tools > Clear Station… dialog while logged in as admin to the local or remote GUI.

With the MSL G3 and MSL6480 tape libraries, and the 1/8 G2 autoloader, the CVTL configuration can be cleared by ensuring no IP address or host name is configured on the CVTL configuration page of the library remote management interface (RMI).

With any library or autoloader platform, if the IP address of the CVTL management station is known, the library or autoloader can be removed by navigating to the Devices pane of the CVTL management station and selecting Remove Library for the appropriate library or autoloader.

Clearing the configured CVTL station, if CVTL is not being used, will ensure that the library or autoloader is not causing unnecessary network traffic.

If assistance is required with any of the above steps, contact your appropriate HP Support personnel.

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Hardware Platforms Affected: HP StoreEver ESL G3 Tape Libraries, HP StoreEver MSL6480 Tape Library
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04679730
©Copyright 2015 Hewlett-Packard Development Company, L.P.

 

 
 

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