HP Support Alerts - 14.10.2015 - HP Emulex Adapters - Network Adapters With Emulex BE3 Chipset May Display Incorrect Link Status

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04804084

Version: 1

Advisory: HP Emulex Adapters - Network Adapters With Emulex BE3 Chipset May Display Incorrect Link Status
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-09-21

Last Updated: 2015-09-21


DESCRIPTION

On an HP ProLiant server configured with any of the HP Network Adapters(based on the Emulex BE3 chipset) listed in the Scope section below, the adapter may display a Link up status even when the switched link is down.

In an Operating System Bond or Team, a fail-over will not occur, causing a network connectivity shutdown.

When this occurs, the LEDs on the adapter will still remain illuminated green and the Operating System installed on the HP ProLiant server will display the adapter interfaces as connected, even though the switch port is down. The adapter will not reflect the failure and the connectivity shutdown.

This issue can be verified by checking the connectivity status of the server and any network devices connected to the server.

 

SCOPE

Any HP ProLiant server configured with any of the following HP Emulex Adapters:

  • HP NC553i 10Gb 2-port FlexFabric Converged Network Adapter

 

  • HP NC552m 10Gb 2-port Flex-10 Ethernet Adapter

 

  • HP NC553m 10Gb 2-port FlexFabric Adapter

 

  • HP NC552SFP 10Gb 2-port Ethernet Server Adapter

 

  • HP CN1100E Dual Port Converged Network Adapter

 

  • HP FlexFabric 10Gb 2-port 554FLR-SFP+ Adapter

 

  • HP FlexFabric 10Gb 2-port 554FLB Adapter

 

 

RESOLUTION

Upgrade to Emulex Firmware Version 4.9.416.0(or later).

To obtain the latest network firmware release for HP Emulex Adapters, perform the following steps:

  1. Click the following link:

    http://www8.hp.com/us/en/support-drivers.html

  2.  

    Click Drivers & Downloads.
  3. Enter a product name (e.g., "NC552m") under Find My Product.
  4. Click Go.
  5. Select the appropriate product model.
  6. Select the system's specific operating system.
  7. Click the category Firmware - Network.
  8. Select the latest release of HP Firmware Flash for Emulex Converged Network Adapters Version 2014.09.03 (or later).
  9. Click Download.

Note: Make sure to have installed or use the matching correct Emulex driver depending on the Operating system. This driver can be downloaded following the previous instructions by clicking the category Driver - Network (HP Emulex 10/20 GbE Driver).

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP CN1100E Dual Port Converged Network Adapter, HP FlexFabric 10Gb 2-port 554FLB Adapter, HP FlexFabric 10Gb 2-port 554FLR-SFP+ Adapter, HP NC552SFP 10Gb 2-port Ethernet Server Adapter, HP NC552m 10Gb 2-port Flex-10 Ethernet Adapter, HP NC553i 10Gb 2-port FlexFabric Converged Network Adapter, HP NC553m 10Gb 2-port FlexFabric Adapter, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant DL160 G6 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL170e G6 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL320 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360p Gen8 SE Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML370 G6 Server, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 SE Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant WS460c Gen8 Graphics Server Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04804084
©Copyright 2015 Hewlett-Packard Development Company, L.P.

 

 
 

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