HP Support Alerts - 15.03.2016 - Advisory: VMware - HPE QLogic NX2 Network Adapters May Not Function Properly on VMware ESXi 5.5 (or Later) After Upgrading the Firmware and/or Driver (c05049182)

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05049182

Version: 1

Advisory: VMware - HPE QLogic NX2 Network Adapters May Not Function Properly on VMware ESXi 5.5 (or Later) After Upgrading the Firmware and/or Driver
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-03-15

Last Updated: 2016-03-15


DESCRIPTION

On an HP ProLiant c-Class server blade configured with Qlogic NX2 adapters in a Virtual Connect (VC) or other environment after a firmware update using HPE Service Pack for ProLiant (SPP) and/or updating driver from the operating system for the adapter, any or all of the following may occur:

  • The adapter port will not display the link.
  • The adapter port will display the link but it will not transmit data.
  • The adapter will have port(s) that are missing in the (PF9) System Configuration utility.

As a result, the VMware ESXi operating system may display missing vmnic ports:

vmnic0 0000:06:00.0 bnx2x Up Up 10000 Full 00:17:a4:77:04:1e 1500 Broadcom Corporation QLogic 57840 10 Gigabit Ethernet Adapter
vmnic1 0000:06:00.1 bnx2x Up Up 10000 Full 00:17:a4:77:04:20 1500 Broadcom Corporation QLogic 57840 10 Gigabit Ethernet Adapter
vmnic4 0000:06:00.4 bnx2x Up Up 10000 Full 00:17:a4:77:04:22 1500 Broadcom Corporation QLogic 57840 10 Gigabit Ethernet Adapter
vmnic5 0000:06:00.5 bnx2x Up Up 10000 Full 00:17:a4:77:04:24 1500 Broadcom Corporation QLogic 57840 10 Gigabit Ethernet Adapter
vmnic6 0000:06:00.6 bnx2x Up Up 10000 Full 00:17:a4:77:04:26 1500 Broadcom Corporation QLogic 57840 10 Gigabit Ethernet Adapter
vmnic7 0000:06:00.7 bnx2x Up Up 10000 Full 00:17:a4:77:04:28 1500 Broadcom Corporation QLogic 57840 10 Gigabit Ethernet Adapter

In addition, the VMware ESXi operating system may report constant errors in the vmkernel log, similar to the following:

<3>bnx2x: [bnx2x_drv_ctl:16677(vmnic2)]Unknown cnic driver state: 16649
<3>bnx2x: [bnx2x_drv_ctl:16677(vmnic3)]Unknown cnic driver state: 16675
<3>bnx2x: [bnx2x_drv_ctl:16677(vmnic3)]Unknown cnic driver state: 16675
<3>bnx2x: [bnx2x_drv_ctl:16677(vmnic3)]Unknown cnic driver state: 16675
<3>bnx2x: [bnx2x_drv_ctl:16677(vmnic3)]Unknown cnic driver state: 16675

 

SCOPE

Any HP ProLiant c-Class server blade running VMware ESXi 5.5 (or later) and configured with any of the following HP network adapters:

  • HP Ethernet 10Gb 2-port 530FLR-SFP+ Adapter
  • HP Flex-10 10Gb 2-port 530FLB Adapter
  • HP Flex-10 10Gb 2-port 530M Adapter
  • HP FlexFabric 10Gb 2-port 534FLB Adapter
  • HP FlexFabric 10Gb 2-port 534M Adapter
  • HP FlexFabric 20Gb 2-port 630FLB Adapter
  • HP FlexFabric 20Gb 2-port 630M Adapter
  • HP FlexFabric 10Gb 2-port 536FLB Adapter

RESOLUTION

If the HP QLogic NX2 adapters are configured in a Virtual Connect (VC) environment, ensure the NPAR feature is not configured for the NX2 adapters in the BIOS. This feature is used to partition adapter ports that are not in a VC environment.

For more information, refer to Customer Advisory c04942515, HP Server Adapters - Multiple Issues May Occur When Network Partitioning Is Enabled On Qlogic NX2 Adapters On Servers In a Virtual Connect Environment .

If the adaptor port symptoms persist after verifying NPAR is not configured on the adapters or if the issue is occurring in a non-VC environment, upgrade the adapter firmware from the following link:

HPE QLogic NX2 Online Firmware Upgrade Utility for VMware, Version 1.10.18: ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw/p1955087049/v111199

ACCESS DENIED ERRORS : Click here if you encounter Access Denied Errors with the FTP link .

 

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

 


Hardware Platforms Affected: HP ProLiant BL660c Gen9 Server Blade, HPE ProLiant BL460c Gen9 Server Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05049182
©Copyright 2016 Hewlett-Packard Development Company, L.P.
 
 
 
 

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