HP Support Alerts - 17.06.2016 - Advisory: HP ProLiant Gen9 Servers - SATA Hard Disk Drives May be Inaccessible From The Host When Attached to an HPE Smart Host Bus Adapter (HBA) Configured in HBA Mode

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05169632

Version: 1

Advisory: HP ProLiant Gen9 Servers - SATA Hard Disk Drives May be Inaccessible From The Host When Attached to an HPE Smart Host Bus Adapter (HBA) Configured in HBA Mode
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-06-09

Last Updated: 2016-06-09


DESCRIPTION

On an HPE ProLiant Gen9 server configured with HP Smart Host Bus Adapter (HBA) Firmware Version 3.66 (or earlier) and set in HBA mode, all SATA Hard Disk Drives (HDDs) may become inaccessible.

If the Operating System (OS) is installed on the drives attached to HBA, the system may also stop responding or may reboot.

NOTE: This issue occurs most frequently when running SMART Monitoring Tools (smartctl) periodically on the host.

SCOPE

Any HPE ProLiant Gen9 server configured with HP Smart Host Bus Adapter (HBA) Firmware Version 3.66 (or earlier), running in HBA mode and with one or more SATA drives attached.

Systems:

  • HP H240 Smart Host Bus Adapter
  • HP H240ar Smart Host Bus Adapter
  • HP H241 Smart Host Bus Adapter
  • HP H244br Smart Host Bus Adapter
  • HPE ProLiant BL460c Gen9 Server Blade
  • HPE ProLiant BL660c Gen9 Server Blade
  • HPE ProLiant DL120 Gen9 Server
  • HPE ProLiant DL160 Gen9 Server
  • HPE ProLiant DL180 Gen9 Server
  • HPE ProLiant DL360 Gen9 Server
  • HPE ProLiant DL380 Gen9 Server
  • HPE ProLiant DL388 Gen9 Server
  • HPE ProLiant DL560 Gen9 Server
  • HPE ProLiant DL580 Gen9 Server
  • HPE ProLiant DL60 Gen9 Server
  • HPE ProLiant DL80 Gen9 Server
  • HPE ProLiant ML110 Gen9 Server
  • HPE ProLiant ML150 Gen9 Server
  • HPE ProLiant ML30 Gen9 Server
  • HPE ProLiant ML350 Gen9 Server

Operating Systems:

  • Non-OS Specific

RESOLUTION

To prevent the issue, avoid running SMART Monitoring Tools (smartctl) periodically on the host.

To resolve the issue if it has already occurred, perform the steps listed below to update the firmware on the HP Smart Host Bus Adapter (HBA) to version 4.02 in order to prevent a SATA protocol violation:

  • Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  • Enter a product name (e.g., "DL380 Gen9") in the text field under Enter a Product Name or Number.
  • Click Go.
  • Select the appropriate product model from the Results list (if prompted).
  • Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  • Select the system's specific operating system from the Operating Systems dropdown menu.
  • Click the category Firmware - Storage.
  • Select the version 4.02 (or later) and click Download.

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

 

 

 


Hardware Platforms Affected: HP H240 Smart Host Bus Adapter, HP H240ar Smart Host Bus Adapter, HP H241 Smart Host Bus Adapter, HP H244br Smart Host Bus Adapter, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML30 Gen9 Server, HPE ProLiant ML350 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05169632
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
 
 

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