HP Support Alerts - 29.04.2015 - Upgrading Virtual Connect Version 4.40 with Service Pack for ProLiant (SPP) 2015.04.0 Will Result in a Configuration Error and an Inability to Manage the HP Virtual Connect 8Gb 24-Port Fibre Channel Module

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04638459

Version: 1

Advisory: HP OneView 1.20 - Upgrading Virtual Connect Version 4.40 with Service Pack for ProLiant (SPP) 2015.04.0 Will Result in a Configuration Error and an Inability to Manage the HP Virtual Connect 8Gb 24-Port Fibre Channel Module
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-04-28

Last Updated: 2015-04-29


DESCRIPTION

HP OneView Version 1.20.03 (or earlier) will be unable to manage an HP Virtual Connect 8Gb 24-port Fibre Channel Module after updating the module to version 3.00 (or later) with Service Pack for ProLiant (SPP) 2015.04.0 or smart components from Virtual Connect Version 4.40. The Virtual Connect module firmware will install, but during its activation, the install will stop at the "Configuring" stage and not complete, which will cause a "Configuration Error" state:

The existing traffic for SAN configuration will continue without interruption, but changes to the SAN configuration will not successfully complete:

Note : HP OneView 1.10 and earlier releases are not affected.

SCOPE

Any HP c-Class server blade managed by HP OneView Version 1.20.03 (or earlier) and configured with an HP Virtual Connect 8Gb 24-port Fibre Channel Module for c-Class.

RESOLUTION

This issue will be corrected in a future patch release for HP OneView 1.20.x.

As a workaround to prevent the modules from entering a "Configuration Error" state, do not update VC-FC2 firmware to version 3.00 (or later) when running HP OneView 1.20.03 (or earlier) until a future HP OneView 1.20.x release is available.

If Virtual Connect (VC) 4.40 is installed and this issue occurs, use one of the recovery methods:

  • Wait for a future OneView 1.20 patch to regain the manageability to HP Virtual Connect 8Gb 24-Port Fibre Channel Modules.
  • Remove one HP Virtual Connect 8Gb 24-Port Fibre Channel Module at a time to a VC enclosure environment as a redundant Logical Interconnect (LI) configuration in the OneView environment. Downgrade the Virtual Connect 8Gb 24-Port Fibre Channel Module Firmware version using the Virtual Connect Support Utility (VCSU). Then move it back to the production enclosure.

This advisory will be updated when additional information becomes available.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP OneView, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL685c G7 Server Blade, HP Virtual Connect 8Gb 24-port Fibre Channel Module for c-Class BladeSystem(Standard HP Product), HP WS460c Gen8 Graphics Expansion Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04638459
©Copyright 2015 Hewlett-Packard Development Company, L.P.
 
 

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