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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04760147

Version: 1

Advisory: VMware - Performance Issues May Occur for an HP Dynamic Smart Array B140i Controller Attached to an HP ProLiant Gen9 Server After Installing an HP Custom Image for VMware
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-07-30

Last Updated: 2015-07-29


DESCRIPTION

After installing the HP Custom Image for VMware (e.g., ESXi 5.5-Update2-November 2014), the disk performance may decrease for an HP Dynamic Smart Array B140i Controller attached to an HP ProLiant Gen9 server because of the HPSA driver (v5.5.0.12-1OEM).

SCOPE

Any HP ProLiant Gen9 server supporting an HP Dynamic Smart Array B140i Controller and running VMware 5.0, 5.1, 5.5, or 6.0.

 

RESOLUTION

To resolve this issue, perform the following steps to obtain the appropriate VMware 5.1, 5.5 or 6.0 driver component:

  1. Click on the following link:

    http://www8.hp.com/us/en/support-drivers.html

  2. Click on "Drivers and Downloads."
  3. Type in "HP Dynamic Smart Array B140i Controller" on "Find my product" field and click "Go."
  4. Select "HP Dynamic Smart Array B140i Controller" from results list.
  5. Select appropriate operating system (e.g., "VMware 5.1") from list.
  6. Under "Driver - Storage Controller," locate, download, and install the RECOMMENDED HP Dynamic Smart Array B140i Controller Driver Component, dated June 15, 2015.

 

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Dynamic Smart Array B140i Controller, HP ProLiant DL160 Gen9 Server, HP ProLiant DL360 Gen9 Server, HP ProLiant DL380 Gen9 Server, HP ProLiant DL580 Gen9 Server, HP ProLiant ML350 Gen9 Server, HP ProLiant XL230a Gen9 Server, HP ProLiant XL250a Gen9 Server
Operating Systems Affected: VMware ESXi 5.0(Standard HP Product), VMware ESXi 5.1(Standard HP Product), VMware ESXi 5.5, VMware ESXi 6.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04760147
©Copyright 2015 Hewlett-Packard Development Company, L.P.

 

 
 

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