HP Support Alerts - Advisory: HPE c-Class BladeSystem - ProLiant BL420c Gen8 Server Blades Will Not Boot After a Full Update of an Enclosure That Includes an HP Dynamic Smart Array B320i RAID Controller

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05317927

Version: 1

Advisory: HPE c-Class BladeSystem - ProLiant BL420c Gen8 Server Blades Will Not Boot After a Full Update of an Enclosure That Includes an HP Dynamic Smart Array B320i RAID Controller
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-10-25

Last Updated: 2016-10-24


DESCRIPTION

When using the HP Service Pack for ProLiant (SPP) to perform a full update of an HPE c-Class BladeSystem enclosure that includes ProLiant BL420c Gen8 server blades configured with HP Dynamic Smart Array B320i RAID controllers, the server blades will fail to boot and the system will stop responding during Power-On Self-Test (POST). In some instances, the message, "1783 Driver Array Controller Failure" will also be displayed.

This can occur during or after Smart Array controller initialization when the system is configured with an HP Dynamic Smart Array B320i RAID Controller with firmware version 15.10.07.00 and attempting to update it to version 15.10.09.00 using the Smart Component contained in the SPP. If a reboot is attempted, the system will stop responding at the point of initializing the system memory.

This occurs because the SPP will not install or update the Smart Array B320i firmware when updating other component software and firmware in the system.


If the Smart Array B320i firmware is at 15.10.07.00 and an attempt is made to update it to version 15.10.09.00 using the 15.10.09.00 (B) Smart Component, the firmware will not actually update; it will remain at version 15.10.07.00, to prevent this issue from occurring.

SCOPE

Any ProLiant BL420c Gen8 server blade that includes an HP Dynamic Smart Array B320i RAID Controller.

RESOLUTION

The SPP will not automatically install or update the ProLiant BL420c Gen8 server blade to the latest available version of B320i firmware. Therefore, when installing firmware for the first time, or upgrading the B320i RAID Controller firmware, manually download the latest available version of the firmware from HPE.com:

 

  1. Click on the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc?ac.admitted=1447799799154.125225703.1938120508

  2. In the "Enter a Product name or number" box, type "ProLiant BL420c Gen8."
  3. Select the link, "get drivers, software, and firmware."
  4. Select the appropriate Operating System.
  5. Select the Category "Driver-Storage."
  6. Locate, download, and install the latest available version of the HP Dynamic Smart Array B320i RAID Controller firmware.

 

Note: If the controller is flashed while running in Smart Array mode (B320i) and then is changed to HBA mode (H210i), the firmware should be flashed again to ensure that it is running the correct Option ROM firmware as well. refer to the following table:

Controller Mode
Adapter Firmware
Option ROM firmware
H210i
15.10.09.00
7.39.00.00
B320i
15.10.07.00
7.25.06.00

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

 

 

 


Hardware Platforms Affected: HP Dynamic Smart Array B320i Controller, HP ProLiant BL420c Gen8 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05317927
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
 
 

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