HP Support Alerts - Advisory: HPE ProLiant DL360 Gen9 Server or HPE ProLiant DL380 Gen9 Server - When Switching Between Legacy BIOS to UEFI, NVDIMM Will Request to Format the Hard Drive on Systems Running Microsoft Windows Server 2012 / 2012 R2

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00016905en_us

Version: 1

Advisory: HPE ProLiant DL360 Gen9 Server or HPE ProLiant DL380 Gen9 Server - When Switching Between Legacy BIOS to UEFI, NVDIMM Will Request to Format the Hard Drive on Systems Running Microsoft Windows Server 2012 / 2012 R2
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-06-05

Last Updated: 2017-06-05


DESCRIPTION

On an HPE ProLiant DL360 Gen9 Server or HPE ProLiant DL380 Gen9 Server running Microsoft Windows Server 2012 or Microsoft Windows Server 2012 R2, when switching between Legacy BIOS to the Unified Extensible Firmware Interface (UEFI), the NVDIMM will display a message to format the hard drive.

The message occurs under the following sequence of events:


1. Boot the server to Legacy BIOS mode with the related Hard drive
2. Copy the files to NVDIMM
3. Shut down the computer
4. remove the Hard drive
5. Re-insert the Hard drive
6. Boot to UEFI BIOS
7. A message will be displayed to format the Hard drive

SCOPE

Any HPE ProLiant DL360 Gen9 Server or HPE ProLiant DL380 Gen9 Server running Microsoft Windows Server 2012 or Microsoft Windows Server 2012 R2.

RESOLUTION

The message is false. The HDD should not be re-formatted.

If the message appears, cancel the message and access files from NVDIMM.

This advisory will be updated if additional solutions become available.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server
Operating Systems Affected: Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2072
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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