HP Support Alerts - Advisory: HPE ProLiant DL580 Gen8 Server - System Fans May Run at a Higher Speed Than Expected on a Server Configured With System ROM Version 1.96 (Dated 08/18/2016)

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05366088

Version: 1

Advisory: HPE ProLiant DL580 Gen8 Server - System Fans May Run at a Higher Speed Than Expected on a Server Configured With System ROM Version 1.96 (Dated 08/18/2016)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-01-09

Last Updated: 2017-01-09


DESCRIPTION

On an HPE ProLiant DL580 Gen8 server configured with System ROM Version 1.96 (dated 08/18/2016), the system fans may run at a higher speed than expected.

This issue will occur when the system is configured for "Optimal Cooling" in the ROM-Based Setup Utility (RBSU) Thermal Configuration menu.

This version of the System ROM inadvertently reversed the thermal logic between "Increased Cooling" and "Optimal cooling." As a result, the system fans in a server running in "Optimal Cooling" mode will run at an elevated speed.

Note: The increase in the fan speeds will not impact the system usage or functionality.

SCOPE

Any HPE ProLiant DL580 Gen8 server running System ROM Version 1.96 (dated 08/18/2016) with the RBSU Thermal option set to "Optimal Cooling."

RESOLUTION

A future version of the System ROM will correct this issue.

As a temporary workaround, change the RBSU Thermal Configuration setting to "Increased Cooling."

To change the RBSU Thermal Configuration setting to "Increased Cooling," perform the following steps:


1. During POST, press F9 to enter System Utilities
2. Select the System Configuration
3. Select the BIOS/Platform Configuration(RBSU)
4. Select the Advanced Options
5. Select the Fan and Thermal Options
6. Select the Thermal Configuration
7. Select the Increased Cooling option:

Note: The option can also be set via the SmartStart Scripting Toolkit for HPE REST.

This document will be updated when additional information becomes available.

 

 

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NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL580 Gen8 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05366088
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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