HP Support Alerts - Advisory: HPE ProLiant Gen8 and ProLiant Gen9 Servers - Multiple Library Tape Devices May Be Displayed in the Microsoft Windows Server Device Manager

TBCS IT announces the following HP Support Alert: 

 

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00008335en_us

Version: 1

Advisory: HPE ProLiant Gen8 and ProLiant Gen9 Servers - Multiple Library Tape Devices May Be Displayed in the Microsoft Windows Server Device Manager
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-04-27

Last Updated: 2017-04-27


DESCRIPTION

On an HPE ProLiant Gen8 or HPE ProLiant Gen9 server running Microsoft Windows Server 2012 or Microsoft Windows Server 2016 and configured with HPE Smart Array H240, H240ar, H241, H244br, P440ar, P440, P441, P840, P840ar, or P841 controllers and with any tape drive connected to those controllers, the Device Manager will display the Tape Device twice in the Device Manager.

 

SCOPE

Any HPE ProLiant Gen8 or HPE ProLiant Gen9 server running Microsoft Windows Server 2012 or Microsoft Windows Server 2016 and configured with any of the following HPE Smart Array Controllers with Firmware Version 4.52 (and earlier):

  • H240
  • H240ar
  • H241
  • H244br
  • P440ar
  • P440
  • P441
  • P840
  • P840ar
  • P841

 

RESOLUTION

In order to properly display the controllers, upgrade the HPE Smart Array controller to firmware version 5.04, available at:

http://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=1008647810&swLangOid=8&swEnvOid=4231

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL270s Gen8 SE Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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