HP Support Alerts - Advisory: HPE Smart Array Controllers - Firmware Version 4.02 Will Detect The Presence of Non-HPE Branded Drive Carriers by Limiting LED Activity

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05382373

Version: 1

Advisory: HPE Smart Array Controllers - Firmware Version 4.02 Will Detect The Presence of Non-HPE Branded Drive Carriers by Limiting LED Activity
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-01-30

Last Updated: 2017-01-30


DESCRIPTION

On an HPE ProLiant Gen9 server configured with Smart Array Controller Firmware Version 4.02 (or later), the presence of non-HPE branded drive carriers will be detected by causing limited LED activity and displaying the following POST message:

  • 1709- Slot 0 Drive Array - One or more drivers could not be authenticated as genuine drives. Smart array will not control the LEDs to these drives.

This occurs because Smart Array Controller Firmware Version 4.02 has been enhanced with more security features to validate both drive and drive carriers.

SCOPE

Any HPE ProLiant Gen9 server configured with Smart Array Controller Firmware Version 4.02 (or later).

RESOLUTION

To prevent the occurrence of POST 1709 errors and to permit the Smart Array controller to fully control drive LED functionality, install only authentic HPE drives and drive carriers.

In addition, Smart Array Controller Firmware Version 4.02 can be downloaded by performing the following steps:


1. Click the following link:

http://h20566.www2.hpe.com/portal/site/hpsc


2. Enter a product name (e.g., "HP Smart Array P244br Controller") in the text field under Enter a Product Name or Number.
3. Click Go.
4. Select the appropriate product model from the Results list (if prompted).
5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
6. Select the system's specific operating system from the Operating Systems dropdown menu.
7. Click the category Firmware - Storage Controller.
8. Select the latest release of 'RECOMMENDED * Online ROM Flash Component', version 4.02 (or later).
9. Click Download.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

The Search String and the Keywords are optional.

 


Hardware Platforms Affected: HPE Apollo 4200 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML30 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL450 Gen9 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant XL750f Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05382373
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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