HP Support Alerts - Advisory: HPE Smart Array Controllers - In ​Rare ​Instances, ​a ​"Drive ​Array ​Controller ​Failure" ​Message ​May ​Be ​Displayed ​In ​The ​Integrated ​Management ​Log ​(IML), ​But ​No ​“Lockup ​code” ​Is ​Reported ​In ​The IML ​Upon ​

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00008086en_us

Version: 1

Advisory: HPE Smart Array Controllers - In ​Rare ​Instances, ​a ​"Drive ​Array ​Controller ​Failure" ​Message ​May ​Be ​Displayed ​In ​The ​Integrated ​Management ​Log ​(IML), ​But ​No ​“Lockup ​code” ​Is ​Reported ​In ​The IML ​Upon ​Reboot
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-04-25

Last Updated: 2017-04-25


DESCRIPTION

In rare instances, the message, "Drive Array Controller Failure" may be displayed in the Integrated Management Log (IML) on a ProLiant server configured with a Smart Array Px3X, Smart Array Px4x, or H24x controller.

When this occurs, the server will stop responding. However, no messages will be shown in the Array Diagnostics Utiltiy (ADU) report. In addition, if the server is rebooted, the next boot will be successful and no “Previous lock up code=0xYY” event will be logged in the IML. Frequently, the following message is also displayed in the Smart Array slot.x log at the moment of controller unresponsiveness:

*** iLO MESSAGE: SA failed to respond cmd ***

IMPORTANT- Please ensure the first reboot after “Drive Array Controller Failure” finishes successfully; this will help to rule out other controller lockup issues.

SCOPE

Any HPE ProLiant server configured with any Smart Array Px3X, Smart Array Px4x, or H24x controller and using the following firmware versions:

  • HPE Smart Array Px4x or H24x controller running Smart Array firmware version 4.52 (or earlier).
  • HPE Smart Array Px3x controller running Smart Array firmware version 4.04 (or earlier).

RESOLUTION

To prevent and resolve this issue on HPE Smart Array Px4x or H24x controllers, upgrade to the HPE Smart Array Controller Firmware Version 5.04 (or later).

For HPE Smart Array Px3x controllers , upgrade to the Smart Array Controller Firmware Version 4.08 (or later).

The latest release of Smart Array Firmware can be obtained by following the steps below:
 
1. Click the following link:

http://h20566.www2.hpe.com/portal/site/hpsc?ac.admitted=1447799799154.125225703.1938120508

2. Enter a product name (e.g., "H240ar") in the text field under Enter a Product Name or Number.
3. Click Go.
4. Select the appropriate product model from the Results list (if prompted).
5. Click the "drivers, software and firmware" hyperlink under the Download Options tab.
6. Select the specific operating system from the Operating Systems dropdown menu.
7. Click the category Firmware - Storage Controller.
8. Select the latest release of Smart Array firmware, version 4.08 (or later) or version 5.04 (or later) depending on the controller being used.
9. Click Download.

HPE strongly recommends that this firmware update be performed in an offline environment.If this firmware update is performed online, ensure a graceful shutdown or restart is performed in order to flush all data from the controller cache before the new firmware is activated. Abruptly rebooting the system while there is data in cache might result in data loss.

For Smart Array Controller user guides and other technical documentation, visit the HPE Information Library at http://www.hpe.com/info/smartstorage-docs .

 

 RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

 


Hardware Platforms Affected: HPE Smart Array P240nr Controller, HPE Smart Array P542D Controller, HPE H240nr Smart Host Bus Adapter, HPE Smart Array P840ar Controller, HPE Smart Array P822 Controller, HPE Smart Array P430 Controller, HPE Smart Array P431 Controller, HPE Smart Array P731m Controller, HPE Smart Array P830 Controller, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Smart Array P244br Controller, HPE Smart Array P440 Controller, HPE Smart Array P440ar Controller, HPE Smart Array P441 Controller, HPE Smart Array P840 Controller, HPE H240 Smart Host Bus Adapter, HPE H240ar Smart Host Bus Adapter, HPE H241 Smart Host Bus Adapter, HPE H244br Smart Host Bus Adapter, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE Smart Array P246br Controller, HPE Smart Array P741m Controller, HPE Smart Array P841 Controller, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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