HP Support Alerts - Advisory: HPE StoreVirtual 4000 and HPE P4000 G2 Storage Products, and HPE StoreVirtual VSA and HPE LeftHand P4000 Virtual SAN Appliance Software Products Running MEM Versions 12.0 or 12.6.0.14 May Experience the Purple Screen of Death

TBCS IT announces the following HP Support Alert: 

 

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05393399

Version: 1

Advisory: HPE StoreVirtual 4000 and HPE P4000 G2 Storage Products, and HPE StoreVirtual VSA and HPE LeftHand P4000 Virtual SAN Appliance Software Products Running MEM Versions 12.0 or 12.6.0.14 May Experience the Purple Screen of Death
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-02-17

Last Updated: 2017-02-17


DESCRIPTION

HPE StoreVirtual 4000 and HPE P4000 G2 Storage products, and HPE StoreVirtual VSA and HPE LeftHand P4000 Virtual SAN Appliance Software products running Multipathing Extension Module (MEM) versions 12.0 or 12.6.0.14 may experience the Purple Screen of Death (PSOD).

The error reported is: #PF Exception 14 in world 33262: jumpstart IP 0x418000ece14f addr 0x4109755c8278.

 

SCOPE

The following platforms may experience a PSOD when running MEM versions 12.0 or 12.6.0.14:

  • HPE StoreVirtual 4000 Storage
  • HPE P4000 G2 SAN Solutions
  • HPE StoreVirtual VSA Software
  • HPE LeftHand P4000 Virtual SAN Appliance Software

 

RESOLUTION

HPE StoreVirtual Engineering recently re-released MEM 12.6. Download and install version 12.6.0.20.

NOTE: The ONLY appropriate path policy for MEM 12.6 is HPE_PSP_LH. Do NOT use "Round Robin" or Fixed, as they may result in a PSOD.

To confirm the MEM version installed on your system, log into the storage system using SSH, and run the following command: ~ # esxcli software vib list | grep “hpe”


NOTE: You must first uninstall MEM 12.6.0.14 before installing 12.6.0.20.

For installation instructions, see the HPE StoreVirtual Storage Multipathing Deplyment Guide.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

 


Hardware Platforms Affected: HP LeftHand 10.8 TB Virtual SAN SAS Base System, HP LeftHand 2.0TB VSA for VMware ESX Software, HP LeftHand Integrated 2.0TB VSA VMware ESX 3 Bundle, HP LeftHand Integrated 2.0TB VSA/VMware ESX 2 Bundle, HP LeftHand P4300 12TB SATA Starter SAN Solution, HP LeftHand P4300 2.4TB SAS Storage System, HP LeftHand P4300 4.8TB SAS Starter SAN Solution, HP LeftHand P4300 4TB SATA Storage System, HP LeftHand P4300 6TB SATA Storage System, HP LeftHand P4500 1.8TB SAS Storage System, HP LeftHand P4500 10.8TB SAS Virtualization SAN Solution, HP LeftHand P4500 12TB SATA Storage System, HP LeftHand P4500 21.6TB SAS Multi-site SAN Solution, HP LeftHand P4500 3TB SATA Storage System, HP LeftHand P4500 5.4TB SAS Storage System, HP LeftHand P4500 6TB SATA Storage System, HP LeftHand P4500 9TB SATA Storage System, HP P4300 G2 16TB MDL SAS SAN Bundle/S-Buy, HP P4300 G2 16TB MDL SAS Starter China SAN Solution, HP P4300 G2 16TB MDL SAS Starter SAN Solution, HP P4300 G2 16TB MDL SAS Starter SAN Solution/S-Buy, HP P4300 G2 2.4TB SAS China Storage System, HP P4300 G2 2.4TB SAS Storage System, HP P4300 G2 3.6TB SAS China Storage System, HP P4300 G2 3.6TB SAS Storage System, HP P4300 G2 6TB MDL SAS China Storage System, HP P4300 G2 6TB MDL SAS Storage System, HP P4300 G2 7.2TB SAS SAN Bundle/S-Buy, HP P4300 G2 7.2TB SAS Starter China SAN Solution, HP P4300 G2 7.2TB SAS Starter SAN Solution, HP P4300 G2 7.2TB SAS Starter SAN Solution/S-Buy, HP P4300 G2 8TB MDL SAS China Storage System, HP P4300 G2 8TB MDL SAS Storage System, HP P4500 G2 10.8TB SAS Virtualization China SAN Solution, HP P4500 G2 10.8TB SAS Virtualization SAN Solution, HP P4500 G2 120TB MDL SAS Scalable Capacity China SAN Solution, HP P4500 G2 120TB MDL SAS Scalable Capacity SAN Solution, HP P4500 G2 12TB MDL SAS China Storage System, HP P4500 G2 12TB MDL SAS Storage System, HP P4500 G2 14.4TB SAS Virtualization China SAN Solution, HP P4500 G2 14.4TB SAS Virtualization SAN Solution, HP P4500 G2 21.6TB SAS Multi-site China SAN Solution, HP P4500 G2 21.6TB SAS Multi-site SAN Solution, HP P4500 G2 24TB MDL SAS China Storage System, HP P4500 G2 24TB MDL SAS Storage System, HP P4500 G2 28.8TB SAS Multi-site China SAN Solution, HP P4500 G2 28.8TB SAS Multi-site SAN Solution, HP P4500 G2 3.6TB SAS China Storage System, HP P4500 G2 3.6TB SAS Storage System, HP P4500 G2 5.4TB SAS China Storage System, HP P4500 G2 5.4TB SAS Storage System, HP P4500 G2 60TB MDL SAS Scalable Capacity China SAN Solution, HP P4500 G2 60TB MDL SAS Scalable Capacity SAN Solution, HP P4500 G2 7.2TB SAS China Storage System, HP P4500 G2 7.2TB SAS Storage System, HP P4500 G2 9TB MDL SAS China Storage System, HP P4500 G2 9TB MDL SAS Storage System, HP P4800 G2 140TB MDL SAS SAN BladeSystem, HP P4800 G2 31.5TB SAS SAN BladeSystem, HP P4800 G2 42TB SAS SAN BladeSystem, HP P4800 G2 63TB SAS BladeSystem SAN Solution, HP P4900 G2 3.2TB SSD China Storage System, HP P4900 G2 3.2TB SSD Storage System, HP P4900 G2 6.4TB SSD China Storage System, HP P4900 G2 6.4TB SSD Storage System, HP StoreVirtual 4130 600GB China SAS Storage, HP StoreVirtual 4330 1TB MDL China SAS Storage, HP StoreVirtual 4330 1TB MDL SAS Storage, HP StoreVirtual 4330 1TB MDL SAS Storage/S-Buy, HP StoreVirtual 4330 450GB China SAS Storage, HP StoreVirtual 4330 450GB SAS Storage, HP StoreVirtual 4330 450GB SAS Storage/S-Buy, HP StoreVirtual 4330 900GB China SAS Storage, HP StoreVirtual 4330 900GB SAS Storage, HP StoreVirtual 4330 900GB SAS Storage/S-Buy, HP StoreVirtual 4330 FC 900GB China SAS Storage, HP StoreVirtual 4330 FC 900GB SAS Storage, HP StoreVirtual 4335 China Hybrid SAN Solution, HP StoreVirtual 4335 China Hybrid Storage, HP StoreVirtual 4335 Hybrid SAN Solution/S-Buy, HP StoreVirtual 4335 Hybrid Storage, HP StoreVirtual 4335 Hybrid Storage/S-Buy, HP StoreVirtual 4530 2TB MDL SAS Storage, HP StoreVirtual 4530 3TB MDL SAS Storage, HP StoreVirtual 4530 3TB MDL SAS Storage/S-Buy, HP StoreVirtual 4530 450GB SAS Storage, HP StoreVirtual 4530 450GB SAS Storage/S-Buy, HP StoreVirtual 4530 600GB SAS Storage, HP StoreVirtual 4530 600GB SAS Storage/S-Buy, HP StoreVirtual 4630 900GB SAS Storage, HP StoreVirtual 4730 600GB SAS Storage/S-Buy, HP StoreVirtual 4730 900GB SAS Storage, HP StoreVirtual 4730 900GB SAS Storage/S-Buy, HP StoreVirtual 4730 FC 900GB SAS Storage, HPE P4500 G2 2TB 12 Drive Storage System, HPE P4500 G2 600GB 12 Drive Storage System, HPE StoreVirtual 4130 600GB SAS Storage, HPE StoreVirtual 4335 Hybrid SAN Solution, HPE StoreVirtual 4530 4TB MDL SAS Storage, HPE StoreVirtual 4730 600GB SAS Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05393399
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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