HP Support Alerts - Advisory: ProLiant Gen8 or ProLiant Gen9 Series Servers - HPE Insight SNMP Storage Agents Report Static Hard Drive Temperature

TBCS IT announces the following HP Support Alert: 

 

Find more here

If you need any assistance please call us: +49 (0)5321 35 1000 or send an e-mail to sales@tbcs-it.de

 
SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05364548

Version: 1

Advisory: ProLiant Gen8 or ProLiant Gen9 Series Servers - HPE Insight SNMP Storage Agents Report Static Hard Drive Temperature
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-01-05

Last Updated: 2017-01-05


DESCRIPTION

On an HPE ProLiant Gen8 or ProLiant Gen9 server running a Windows operating system and HPE Insight SNMP Storage agents, the hard drive that is connected to the HPE Smart Array controller will not report the actual drive temperature. Only the initial temperature value, that is, the value that is reported when the Agents first start, will continue to be displayed and will not change even when the actual drive temperature changes.

System Management Homepage (SMH), Systems Insight Manager (SIM), or any other management software communicating to the Storage agents will also report this stale drive temperature.

 

 

 

SCOPE

Any HPE ProLiant Gen8 or ProLiant Gen9 servers configured with HPE Insight SNMP Storage Agents and running a Windows Server Operating System.

RESOLUTION

A future version of SNMP Storage Agents will correct this issue.

As a workaround, restart the HPE Insight SNMP Storage Agents. Restarting the Storage Agents will enable the agents to read the actual, current temperature of the hard drive.

OR

Reboot the server to allow the agents to read the current hard drive temperature.

This advisory will be updated when additional solutions become available.

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

 

 

 

 


Hardware Platforms Affected: HPE Apollo 4200 Gen9 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL160 Gen8 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL560 Gen9 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML30 Gen9 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 SE Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL450 Gen9 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05364548
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

Passende Artikel

HPE ProLiant BL460c Gen9 E5-2620v3 1P 16GB-R H244br P/N: 727027-B21

HPE ProLiant BL460c Gen9 Entry - Server - 727027-B21

Statt: 2.990,00 € * 1.999,00 € *

%
HPE ProLiant DL360 Gen9 E5-2603v3 1P 8GB-R H240ar 500W P/N: 755261-B21

HPE Renew - full warranty

Statt: 2.274,00 € * 1.899,00 € *

%
HPE ProLiant DL60 Gen9 E5-2603v3 4GB-R 4LFF Non-hot Plug 550W P/N: 777394-B21

HPE Renew - full warranty

Statt: 1.122,00 € * 815,00 € *

%
HP ProLiant DL160 Gen9 E5-2603v3 1P 8GB-R 4xLFF Entry P/N: 769503-B21

HPE Renew - full warranty

Statt: 1.326,00 € * 799,00 € *

%
 
 

Kommentar schreiben

 

Die mit einem * markierten Felder sind Pflichtfelder.