HP Support Alerts - Advisory: ProLiant Gen9 Servers - Servers Updated to System ROM Version 2.40 (Dated 02/17/17) May Not Respond During POST After A Warm Boot If The System is Deployed With an HPE Dual 8GB microSD Enterprise Midline USB Kit With Firmware

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00016609en_us

Version: 1

Advisory: ProLiant Gen9 Servers - Servers Updated to System ROM Version 2.40 (Dated 02/17/17) May Not Respond During POST After A Warm Boot If The System is Deployed With an HPE Dual 8GB microSD Enterprise Midline USB Kit With Firmware 202, 19 or 17
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-06-01

Last Updated: 2017-05-31


DESCRIPTION

On an HPE ProLiant Gen9 series server that was updated to version 2.40 of the System ROM (dated 02/17/17), the server may stop responding during Power-On Self-Test (POST) when performing a warm boot if the system is deployed with an HPE Dual 8GB microSD Enterprise Midline USB Kit (741279-B21) with Firmware Version 202, 19 or 17.

SCOPE

Any HPE ProLiant Gen9 server using an HPE Dual 8GB microSD Enterprise Midline USB kit with the HPE ProLiant Gen9 server listed below and updated to System ROM 2.40 (dated 02/17/17) loaded with Firmware Version 202, 19 or 17:

 

System ROM Version
2.40
2.42
2.10
1.22
Date
02/17/17
04/05/2017
02/21/2017
04/06/2017
HPE ProLiant BL460c Gen9 Server Blade
BL460c
     
HPE ProLiant BL660c Gen9 Server Blade
BL660c
     
HPE ProLiant DL120 Gen9 Server
DL120
     
HPE ProLiant DL180 Gen9 Server
DL180
     
HPE ProLiant DL20 Gen9 Server
   
DL20
 
HPE ProLiant DL360 Gen9 Server
DL360
     
HPE ProLiant DL380 Gen9 Server
DL380
     
HPE ProLiant DL560 Gen9 Server
DL560
     
HPE ProLiant DL580 Gen9 Server
DL580
     
HPE ProLiant DL60 Gen9 Server
DL60
     
HPE ProLiant DL80 Gen9 Server
DL80
     
HPE ProLiant ML110 Gen9 Server
ML110
     
HPE ProLiant ML150 Gen9 Server
ML150
     
HPE ProLiant ML30 Gen9 Server
   
ML30
 
HPE ProLiant ML350 Gen9 Server
ML350
     
HPE ProLiant SL4500 Scalable System
SL4500
     
HPE ProLiant XL230a Gen9 Server
XL230a
     
HPE ProLiant XL250a Gen9 Server
XL250a
     
HPE ProLiant XL260a Gen9 Server
     
XL260a
HPE ProLiant XL730f Gen9 Server
XL730f
     
HPE Synergy 480 Gen9 Compute Module
SY480
     
HPE Synergy 620 Gen9 Compute Module
SY620
SY620
   
HPE Synergy 660 Gen9 Compute Module
SY660
     
HPE Synergy 680 Gen9 Compute Module
SY680
SY680
   
HPE ProLiant DL160 Gen9 Server
DL160
     
HPE Apollo 4200 Gen9 Server
DL3000
     

RESOLUTION

A future release of the HPE Dual 8GB microSD Enterprise Midline USB kit firmware will correct this issue.

As a workaround, cold boot the server.

This advisory will be updated when the microSD firmware is available.

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL260a Gen9 Server, HPE ProLiant SL4500 Scalable System, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE Dual 8GB microSD Enterprise Midline USB Kit, HPE ProLiant ML110 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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