HP Support Alerts - Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - HPE Active Health System (AHS) Logs and HPE OneView Profiles May Be Unavailable with iLO Firmware Earlier Than 2.42 Causing iLO Self-Test Error 8192, Embedded Media Manager and

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04996097

Version: 5

Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - HPE Active Health System (AHS) Logs and HPE OneView Profiles May Be Unavailable with iLO Firmware Earlier Than 2.42 Causing iLO Self-Test Error 8192, Embedded Media Manager and Other Errors
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-12-07

Last Updated: 2016-12-08


DESCRIPTION

Document Version
Release Date
Details
4
12/05/2016
Updated the Resolution with additional details running the script.
3
08/08/2016
Updated the Resolution with additional details running the script.
2
07/21/2016
Updated the Description with additional errors that are observed and updated Resolution to include Step 2 through Step 4.
1
03/31/2016
Original Document Release.
On an HPE Gen8-series or HPE ProLiant Gen9-series server running HPE Integrated Lights-Out 4 (iLO 4) firmware earlier than version 2.42, the NAND flash device may not initialize or mount properly, which may cause the HPE Active Health System (AHS) logs and HPE OneView profiles to be unavailable. When this issue occurs, any or all of the following may be observed:
AHS Errors
  • AHS Logs display a blank date when performing the following:
         "Select a range of the Active Health log in days From: _______ To:_________"
  • AHS file system mount may fail with (I/O Error) or (No Such Device).
  • The HP Active Health System (AHS) Logs are unable to be downloaded. AHS Data is not available due to a filesystem error.
  • The iLO Diagnostic tab will display the following error message: "Embedded media manager failed initialization" or "The AHS file system mount failed with (No such device) or "The AHS file system mount failed with (I/O error)" or "Controller firmware revision 2.09.00 Could not partition embedded media device."
  • Unable to download AHS log and "bb_dl_disabled" is displayed.
Embedded Media Errors
  • Controller Firmware Version 2.09.00 may fail to restart.
  • Unable to partition Embedded media device.
  • Embedded media manager may fail initialization.
iLO Errors
  • Resetting iLO may return bad status #1.
Intelligent Provisioning Errors
  • Intelligent Provisioning will not execute when selecting F10.
OneView Errors
  • Remote Insight/Integrated Lights-Out Self-Test Error 8192.
  • Unable to register this HP OneView instance with iLO: There was a problem with posting a command to the iLO.
  • Unable to register this HP OneView instance with iLO: The iLO initialization was unable to complete.
  • Unable to determine if this server hardware is being managed by another management system. Received an error from iLO <ip address of iLO> with Error: Blob Store is not yet initialized. and Status: 126

SCOPE

Any HPE ProLiant Gen8-series or HPE ProLiant Gen9-series server running iLO 4 firmware earlier than version 2.42.

RESOLUTION

Upgrade the iLO 4 firmware to version 2.50 or later. The latest version of the iLO 4 firmware is available as follows:
1. Click the following link:
2. Enter a product name (e.g., "iLO 4") in the text field under Enter a Product Name or Number.
3. Click Go.
4. Select the appropriate product model from the Results list (if prompted).
5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
6. Select the system's specific operating system from the Operating Systems dropdown menu.
7. Click the category Firmware - Lights-Out Management.
8. Select the latest release of the HPE Integrated Lights-Out 4 Firmware version 2.50 (or later).
9. Click Download.
Execute the Force_Format RIBCL XML script (Force_Format.xml) to format the NAND device. The Force_Format RIBCL script is as follows:
<!-- RIBCL Sample Script for HP Lights-Out Products -->
<!--Copyright (c) 2016 Hewlett-Packard Enterprise Development Company,L.P. -->

<!-- Description: This is a sample XML script to force format ll -->
<!-- the iLO partitions. -->
<!-- iLO resets automatically for this operation to take effect -->

<!-- Warning: This command erases all data on the partition(s) -->
<!-- External providers will need to be re-configured if -->
<!-- partition is formatted -->

<!-- Input: VALUE tag: all - format all available partitions -->

<!-- NOTE:You will need to replace the USER_LOGIN and PASSWORD values -->
<!-- with values that are appropriate for your environment -->

<!-- See "HP Integrated Lights-Out Management Processor Scripting -->
<!-- and Command Line Resource Guide" for more information on -->
<!-- scripting and the syntax of the RIBCL XML -->

<!-- Firmware support information for this script: -->
<!-- iLO 4 - Version 2.42 or later. -->
<!-- iLO 3 - None. -->
<!-- iLO 2 - None. -->
<RIBCL VERSION="2.0">
<LOGIN USER_LOGIN="Administrator" PASSWORD="">
<RIB_INFO MODE="write">
<FORCE_FORMAT VALUE="all" />
</RIB_INFO>
</LOGIN>
</RIBCL>
The RIBCL script can be run in a variety of ways. The HPE iLO 4 Scripting and Command Line Guide provides details on the various methods to run the RIBCL script. The guide is located at the following URL:
For example, the script can be run using the HP Lights-Out Configuration Utility, available at the following URL:
To format the NAND flash, open a command prompt, change to the folder where the HPQLOCFG tool is installed and issue the command below, modifying the values between brackets as needed.
C:\Program Files (x86)\Hewlett-Packard\HP Lights-Out Configuration Utility>hpqlocfg -s -l c:\hpqcfg.log -f c:\Force_Format.xml -v -t user=Administrator,password=
When the operation is successful, the iLO-4 session (GUI or CLI) will be displayed.
The hpqcfg.log file will contain the following entry:
Forcing a format of the partition after the iLO reset
There will also be an entry in the iLO Event Log showing this message:

Embedded Flash/SD-CARD: One or more storage devices have been formatted
NOTE: After running the Force_Format RIBCL XML script, wait 2-3 minutes for the iLO to reboot and the NAND partitions to be recreated.
IMPORTANT: A POST Error, 338-HP RESTful API Error - Unable to communicate with iLO FW, may be seen after formatting the NAND device. If this error occurs, reference advisory c04775151 for the resolution.
For HPE server blades, the script can also be run from the Onboard Administrator CLI.
Run the Intelligent Provisioning Restore Media to restore the Intelligent Provisioning data.
Instructions to restore Intelligent Provisioning are as follows:
Instructions to create a bootable DVD with the IP image are provided on the HPE Intelligent
Provisioning recovery media download site under the Installation Instructions tab.
NOTE: The DVD can be used multiple times and on all HPE ProLiant Gen8-series and HPE ProLiant Gen9-series servers.
HP Intelligent Provisioning recovery media Version 1.61 (16 Sep 2014): https://www.hp.com/swpublishing/MTX-b23c0288447c48afa543a41de9
Please note the Intelligent Provisioning Recovery Media DVD may be remotely mounted using HPE Integrated Lights-Out 4 (iLO 4) Virtual Media functionality, in order to reinstall Intelligent Provisioning.
Additional information is available in the HPE iLO 4 User Guide at the following URL regarding how to mount an ISO image (federated or un-federated) and perform basic virtual media operations. Reference Pages 189 and 223-237:
HPE iLO 4 User Guide:
In addition, it is possible to write a script that utilizes HPE Integrated Lights-Out 4 (iLO 4) to reinstall Intelligent Provisioning on multiple servers. HPE Lights-Out management processors support an advanced scripting interface for group configuration and server actions. Scripts would need to be customized for the specific environment and task. Sample scripts are available for customers to reference at the following URL:
HPE Lights-Out XML Scripting Sample for Windows: https://www.hp.com/swpublishing/MTX-459b8adc29c04317ad1d6a6752
If the server is managed by HPE OneView, perform a server refresh to bring the server back under management.
NOTE: Any existing errors will need to be marked as cleared after the refresh.
If the above process does not resolve the issue, contact HPE Technical Support for further assistance.
In North America, contact HPE Customer Support at 1-844-806-3425.
OR
For HPE Customer Support, click on the following URL for Customer Support.
http://www8.hp.com/us/en/hpe/contact/support.html 
 
 
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.
NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to iLO 4, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +iLO 4

Hardware Platforms Affected: HP ConvergedSystem 700x v1.1 Microsoft Kit, HP ConvergedSystem 700x v1.1 VMware Kit, HPE ConvergedSystem 700, HPE ConvergedSystem 700, HPE ConvergedSystem 700x, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant DL580 Gen8 Server
Operating Systems Affected: Microsoft Windows Server 2008, Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, VMware ESXi Server
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04996097
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
 
 

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