HP Support Alerts - Bulletin: HPE MSA Storage - FIRMWARE UPGRADE REQUIRED for Certain HPE Hard Disk Drives to Avoid a Data Integrity Risk

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SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00021840en_us

Version: 1

Bulletin: HPE MSA Storage - FIRMWARE UPGRADE REQUIRED for Certain HPE Hard Disk Drives to Avoid a Data Integrity Risk
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-08-09

Last Updated: 2017-08-09


DESCRIPTION

Hewlett Packard Enterprise highly recommends immediately upgrading all MSA 1.8TB 12G SAS 10K 2.5 in DP ENT HDDs (model EG1800JFHMH) to firmware version HPD5 or later. Firmware versions HPD5 and later eliminate a rare data integrity issue resulting from unaligned Write and Verify commands sent to a bad sector. In these conditions, writes to disk may fail to complete.

IMPORTANT:

Neglecting to perform the required action could potentially result in data corruption or loss. This issue is rare and has only been observed in a test environment, and to date has not been reported in a customer environment. By disregarding this notification, however, and not performing the recommended resolution, the customer accepts the risk of potentially incurring data integrity related errors attributed to failure to upgrade to firmware version HPD5 or later.

SCOPE

Any HPE MSA G4 or MSA G5 array configured with HPE MSA 1.8TB 12G SAS 10K 2.5 in DP ENT HDD (model EG1800JFHMH), with drive firmware version HPD3 or earlier, and with the following array models, are potentially impacted by this issue:

  • HPE MSA 1040 SAN Storage
  • HPE MSA 2040 SAN Storage
  • HPE MSA 2042 SAN Storage
  • HPE MSA 2050 SAN Storage
  • HPE MSA 2052 SAN Storage

RESOLUTION

To prevent this issue, upgrade all EG1800JFHMH drive models to HDD firmware version HPD5 (or later).

1. Identify the drive models.
To determine which drive models are configured in the MSA Storage array and their corresponding firmware versions, use any of the following utilities:

-MSA System Management Utility (SMU)
-MSA Command Line Interface (CLI)
-HPE Systems Insight Manager (HP SIM)

For Example:

In SMU v3:

To view information about disks and firmware versions:
In the Home topic, select System > Update Firmware > Update Disk Drives.
In SMU v2:

To view information about disks and firmware versions:
In the Configuration View panel, select Tools > Update Firmware.
For more information regarding these utilities, see the applicable MSA documentation at:

http://h17007.www1.hpe.com/us/en/storage/info-library/index.aspx?cat=msa&subcat=MSA

2. Download HPD5 for drive model EG1800JFHMH from the links below depending on the operating system installed:
Linux:

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5386657&swItemId=MTX_82ff93ce5395444bb68a78089e&swEnvOid=4176

Windows:

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5386657&swItemId=MTX_a85762dcb2844a16a04973071a&swEnvOid=4064


3. Update the drive firmware.
To update drive firmware, refer to the installation instructions provided with the downloaded firmware component.
For further information, refer to the section titled "Updating disk-drive firmware" in the applicable MSA SMU reference guide at:

http://h17007.www1.hpe.com/us/en/storage/info-library/index.aspx?cat=msa&subcat=MS

 

 

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NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.

 

 


Hardware Platforms Affected: HPE MSA 2042 SAN Storage, HPE MSA 2050 SAN Storage, HPE MSA 2052 SAN Storage, HPE MSA 2040 SAN Storage, HPE MSA 1040 SAN Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2337
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Support Communication Cross Reference ID: SIK2106
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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