HPE Support Alerts - Advisory: HPE Network Adapters - Intel Firmware Component May Fail To List Under VMware ESXi 6.0

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00027676en_us

Version: 1

Advisory: HPE Network Adapters - Intel Firmware Component May Fail To List Under VMware ESXi 6.0
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-09-29

Last Updated: 2017-09-29


DESCRIPTION

On certain HPE ProLiant servers running VMware ESXi6.0 U1, VMware ESXi6.0 U2 or VMware ESXi 6.0 U3 with the vmklinux drivers igb: 5.3.3, ixgbe:4.5.1 and i40e:2.0.6, and configured with any of the network adapters listed in the Scope section below, the HPE Intel Online Firmware Upgrade Utility for VMware version 3.1.11 (also known as the Intel Firmware component CP031546.zip) may not be listed at the review page in the Post-Production Service Pack for ProLiant (SPP) Version Gen8.0 and SPP version 2017.04.0, due to driver compatibility issues.

SCOPE

Any of the following HPE ProLiant servers running VMware ESXi 6.0:

  • HP ProLiant BL465c Gen8 Server
  • HP ProLiant DL160 Gen8 Server
  • HP ProLiant DL320e Gen8 Server
  • HP ProLiant DL360e Gen8 Server
  • HP ProLiant DL360p Gen8 Server
  • HP ProLiant DL380e Gen8 Server
  • HP ProLiant DL380p Gen8 Server
  • HP ProLiant DL385p Gen8 Server
  • HP ProLiant DL388p Gen8 Server
  • HP ProLiant DL560 Gen8 Server
  • HP ProLiant ML10 Server
  • HP ProLiant ML310e Gen8 Server
  • HP ProLiant ML350e Gen8 Server
  • HPE ProLiant BL420c Gen8 Server
  • HPE ProLiant BL460c Gen8 Server
  • HPE ProLiant DL360p Gen8 Server
  • HPE ProLiant DL380p Gen8 Server
  • HPE ProLiant DL560 Gen8 Server
  • HPE ProLiant DL580 Gen8 Server

Configured with any of the following network adapters:

  • HP Ethernet 1Gb 2-port 361FLB Adapter
  • HP Ethernet 1Gb 2-port 361i Adapter
  • HP Ethernet 1Gb 4-port 366i Adapter
  • HPE Ethernet 10Gb 2-port 560FLB Adapter
  • HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 560M Adapter
  • HPE Ethernet 10Gb 2-port 560SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 561FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 561T Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 562SFP+ Adapter
  • HPE Ethernet 1Gb 2-port 361T Adapter
  • HPE Ethernet 1Gb 4-port 366FLR Adapter
  • HPE Ethernet 1Gb 4-port 366M Adapter
  • HPE Ethernet 1Gb 4-port 366T Adapter
  • HP Ethernet 1Gb 2-port 363i Adapter
  • HP Ethernet 1Gb 1-port 364i Adapter
  • HP Ethernet 1Gb 2-port 367i Adapter
  • HP Ethernet 10Gb 2-port 562i Adapter

RESOLUTION

Download and install the HPE Intel Online Firmware Upgrade Utility for VMware Version 3.4.18(12 Jul 2017):

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_f7925de482124e84a5521b5c8d

To install the HPE Intel Online Firmware Upgrade Utility standalone component, perform the following steps:


1. Login as root. (You must be root in order to apply the update.)
2. Place the Smart Component (CPxxxxxx.zip) in a temporary directory
3. From the same directory, unzip the Smart Component:
unzip CPxxxxxx.zip
4. Ensure that the file CPxxxxxx.vmexe is executable.
Execute the commmand:
chmod +x CPxxxxxx.vmexe
5. To perform the standalone installation, execute the command:
./CPxxxxxx.vmexe
6. Follow the directions given by the Smart Component
7. Reboot the system for firmware update to take effect

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant BL460c Gen8 Server, HPE ProLiant DL360p Gen8 Server, HP ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant BL465c Gen8 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL388p Gen8 Server, HPE ProLiant BL420c Gen8 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant ML310e Gen8 Server, HPE ProLiant DL560 Gen8 Server, HP ProLiant DL560 Gen8 Server, HPE Ethernet 1Gb 2-port 361T Adapter, HP ProLiant DL380e Gen8 Server, HP ProLiant ML350e Gen8 Server, HP Ethernet 1Gb 2-port 361FLB Adapter, HPE Ethernet 1Gb 4-port 366M Adapter, HPE Ethernet 10Gb 2-port 560FLB Adapter, HPE Ethernet 10Gb 2-port 560SFP+ Adapter, HPE Ethernet 1Gb 4-port 366FLR Adapter, HP Ethernet 1Gb 4-port 366i Adapter, HP Ethernet 1Gb 2-port 361i Adapter, HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 560M Adapter, HP ProLiant ML10 Server, HPE Ethernet 10Gb 2-port 561FLR-T Adapter, HPE Ethernet 10Gb 2-port 561T Adapter, HPE ProLiant DL580 Gen8 Server, HPE Ethernet 1Gb 4-port 366T Adapter, HPE Ethernet 10Gb 2-port 562SFP+ Adapter, HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
Operating Systems Affected: VMware ESXi 6.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2562
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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