HPE Support Alerts - Advisory: Integrated Lights-Out 4 (iLO 4) - HPE ProLiant Gen8-Series Server iLO 4 Settings May Reset to Factory Defaults During an iLO 4 Reset

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00026427en_us

Version: 1

Advisory: Integrated Lights-Out 4 (iLO 4) - HPE ProLiant Gen8-Series Server iLO 4 Settings May Reset to Factory Defaults During an iLO 4 Reset
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-09-15

Last Updated: 2017-09-15


DESCRIPTION

The Integrated Lights-Out 4 (iLO 4) configuration may reset to factory defaults on HPE ProLiant Gen8-series servers. This has been observed on iLO 4 firmware versions prior to 2.54.

 

  • This issue only affects HPE ProLiant Gen8-series servers.
  • The iLO 4 version 2.54 firmware includes a change to prevent this issue from occurring during future iLO firmware updates or iLO 4 resets.
  • The process of upgrading to iLO 4 version 2.54 (or later) firmware from version 2.53 (or earlier) may cause the iLO 4 settings to be lost when the iLO 4 is reset with the older iLO 4 firmware still active.

What settings may be lost?

  • All ILO configuration settings including iLO licenses may be reset to defaults.
  • The default setting of DHCP will be the new iLO network configuration.
  • The iLO may not get the same DHCP address depending the DHCP lease details. The default Administrator password is located on the server toe tag

How can I capture the iLO configuration and license before the firmware update and how are they restored?

Configuration

  • Refer to the HPE iLO 4 Scripting and Command Line Guide "Capturing and restoring a configuration" section for details.
  • Note: For security reasons, the iLO passwords are not included in the configuration file returned.
  • Note: If there is not an advanced license for the server, the configuration file will need to be edited to remove XML commands related to email-based alerting, remote syslog, and advanced power management prior to using it to restore the iLO configuration. These commands follow:

 

<REMOTE_SYSLOG_ENABLE VALUE="N" />
<REMOTE_SYSLOG_PORT VALUE="514" />
<REMOTE_SYSLOG_SERVER_ADDRESS VALUE="" />
<ALERTMAIL_ENABLE VALUE="N" />
<ALERTMAIL_EMAIL_ADDRESS VALUE="" />
<ALERTMAIL_SENDER_DOMAIN VALUE="" />
<ALERTMAIL_SMTP_PORT VALUE="25" />
<ALERTMAIL_SMTP_SERVER VALUE="" />
<SERVER_INFO MODE="write">
<SET_POWER_CAP POWER_CAP="0" />
</SERVER_INFO>

 

 

Licenses

Refer to HPE iLO Licensing Guide for details on viewing and restoring (installing) licenses.

SCOPE

Any HPE Gen8 server with an iLO 4 management processor may be affected.

RESOLUTION

Capture the iLO configuration and license key prior to updating the iLO firmware. Update to the iLO 4 firmware version 2.54 (or later) to avoid the loss of the iLO configuration. The latest version of the iLO 4 firmware is available as follows:


1. Click the following link:

http://www.hpe.com/support/hpesc

2. Enter a product name (e.g., "iLO 4") in the text field under Enter a Product Name or Number.
3. Click Go.
4. Select the appropriate product model from the Results list (if prompted).
5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
6. Select the system's specific operating system from the Operating Systems dropdown menu.
7. Click the category Firmware - Lights-Out Management.
8. Select the latest release of the HPE Integrated Lights-Out 4 Firmware version 2.54 (or later).
9. Click Download.

If the iLO configuration is reset to defaults during the iLO firmware installation, do the following.

Note: If the server is managed by OneView, a server refresh should be done after formatting the NAND.

 


RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to iLO, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +iLO

 


Hardware Platforms Affected: HPE StoreVirtual 4000 Storage, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL220a Gen8 v2 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2139
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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