HPE Support Alerts - Advisory: Linux - Attempting to Update the Firmware on HPE Broadcom Netxtreme-E Devices and Other Adapters May Not Complete if the Recommended Driver Is Not Installed and Loaded Prior to the Firmware Update

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00027128en_us

Version: 1

Advisory: Linux - Attempting to Update the Firmware on HPE Broadcom Netxtreme-E Devices and Other Adapters May Not Complete if the Recommended Driver Is Not Installed and Loaded Prior to the Firmware Update
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-09-25

Last Updated: 2017-09-25


DESCRIPTION

On an HPE ProLiant server or HPE Synergy Compute Module running Linux, the firmware update on HPE Broadcom Netxtreme-E devices and other network adapters listed in the Scope section below may not complete if the recommended driver is not installed and loaded prior to the firmware update.

This may occur when calling any of the following firmware smart components using either the Service Pack for ProLiant (SPP) in online mode or in Linux (not using the SPP):

  • HPE Broadcom NetXtreme-E Online Firmware Upgrade Utility for Linux x86_64
  • HPE Broadcom NX1 Online Firmware Upgrade Utility for Linux x86_64
  • HPE Intel Online Firmware Upgrade Utility for Linux x86_64
  • HPE QLogic FastLinQ Online Firmware Upgrade Utility for Linux x86_64
  • HPE QLogic NX2 Online Firmware Upgrade Utility for Linux x86_64

 

The following will be displayed in the Smart Update Manager (SUM) deployment page:

The following will be displayed when using the firmware update utility in Linux (not using the SPP):

NIC firmware update completed with errors. Check log for more information.

 

SCOPE

Any HPE ProLiant server or HPE Synergy Compute Module running Red Hat Enterprise Linux 6, Red Hat Enterprise Linux 7, SUSE Linux Enterprise Server 11, or SUSE Linux Enterprise Server 12 and updating the firmware through THE SPP in online mode for any of the following network adapters:

  • HP Flex-10 10Gb 2-port 530FLB Adapter
  • HP Ethernet 10Gb2-port 530SFP+ Adapter
  • HP Ethernet 10Gb2-port 530T Adapter
  • HP NC532m Dual Port10GbE Multifunction BL-c Adapter
  • HP Ethernet 10Gb2-port 533FLR-T Adapter
  • HP FlexFabric 10Gb2-port 534FLR-SFP+ Adapter
  • HP FlexFabric 10Gb2-port 534M Adapter
  • HP FlexFabric 10Gb2-port 536FLB Adapter
  • HPE FlexFabric 10Gb4-port 536FLR-T Adapter
  • HP FlexFabric 20Gb2-port 630FLB Adapter
  • HP FlexFabric 20Gb2-port 630M Adapter
  • HP StoreFabric CN1100RDual Port Converged Network Adapter
  • HPE StoreFabricCN1100R-T Converged Network Adapter
  • HPE Synergy 10Gb 2820CEthernet Adapter
  • HPE Synergy 3820C10/20Gb Converged Network Adapter
  • HP Ethernet 1Gb 2-port330i Adapter
  • HP Ethernet 1Gb 4-port331i Adapter
  • HP Ethernet 1Gb 4-port331FLR Adapter
  • HP Ethernet 1Gb 4-port331T Adapter
  • HP Ethernet 1Gb 2-port332i Adapter
  • HP Ethernet 1Gb 2-port332i Adapter
  • HP Ethernet 1Gb 2-port332T Adapter
  • HPE Ethernet 10Gb2-port 535FLR-T Adapter
  • HPE Ethernet 10Gb2-port 535T Adapter
  • HPE Ethernet 10/25Gb2-port 631FLR-SFP28 Adapter
  • HPE Ethernet 10/25Gb2-port 631SFP28 Adapter
  • HP Ethernet 1Gb 2-port361i Adapter
  • HP Ethernet 1Gb 2-port361T Adapter
  • HP Ethernet 1Gb 2-port363i Adapter
  • HP Ethernet 1Gb 1-port364i Adapter
  • HP Ethernet 1Gb 4-port366FLR Adapter
  • HPE Ethernet 1Gb4-port 366i Communication Board
  • HP Ethernet 1Gb 4-port366i Adapter
  • HP Ethernet 1Gb 4-port366M Adapter
  • HP Ethernet 1Gb 4-port366T Adapter
  • HP Ethernet 10Gb2-port 560FLB Adapter
  • HP Ethernet 10Gb2-port 560FLR-SFP+ Adapter
  • HP Ethernet 10Gb2-port 560SFP+ Adapter
  • HP Ethernet 10Gb2-port 560M Adapter
  • HP Ethernet 10Gb2-port 561FLR-T Adapter
  • HP Ethernet 10Gb2-port 561T Adapter
  • HPE Ethernet 10Gb2-port 562FLR-SFP+ Adapter
  • HPE Ethernet 10Gb2-port 562SFP+ Adapter
  • HPE Ethernet 10Gb2-port 563i Adapter
  • HPE Ethernet 10Gb2-port 568i Adapter
  • HPE Ethernet 10Gb2-port 562FLR-T Adapter
  • HPE Ethernet 10Gb2-port 568FLR-MMSFP+ Adapter
  • HPE Ethernet 10Gb2-port 568FLR-MMT Adapter
  • HPE Ethernet 1Gb 2-port368i Adapter
  • HPE Ethernet 1Gb4-port 369i Adapter
  • HPE Ethernet 1Gb2-port 368FLR-MMT Adapter
  • HPE Ethernet 10Gb2-port 562T Adapter
  • HPE Ethernet 4x25Gb1-port 620QSFP28 Adapter
  • HPE Synergy 6810C25/50Gb Ethernet Adapter
  • HPE Ethernet 10Gb2-port 521T Adapter
  • HPE Ethernet 10Gb2-port 522FLR-T Converged Network Adapter
  • HPE Ethernet 10/25Gb2-port 621SFP28 Adapter
  • HPE Ethernet 10/25Gb2-port 622FLR-SFP28 Converged Network Adapter

RESOLUTION

As a workaround, run the SPP two times. Run the SPP the first time to ensure the correct drivers are installed (the firmware will display an error). Run the SPP a second time to install the correct firmware (the first time the SPP was run, the drivers required for the firmware were made available).

Ensure the recommended driver is installed prior to updating the firmware. The recommended driver version is documented as part of the release notes of the firmware smart components listed in the Description section above. In addition, HPE highly recommends using the appropriate driver/firmware combination that are included in the same SPP release to avoid compatibility and functionality issues.

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 2820C 10Gb Converged Network Adapter, HPE Synergy 3820C 10/20Gb Converged Network Adapter, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE FlexFabric 10Gb 4-port 536FLR-T Adapter, HPE Ethernet 25Gb 1-port 620QSFP28 Adapter, HPE Ethernet 10Gb 2-port 535 Adapters, HPE Ethernet 10/25Gb 2-port 631 Adapters, HPE NC532m Dual Port 10GbE Multifunction BL-c Adapter, HPE ProLiant DL380 G6 Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant ML370 G6 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant DL370 G6 Server, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant DL320 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant DL585 G6 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant BL2x220c G6 Server Blade, HPE ProLiant DL360 G7 Server, HPE StoreFabric Converged Network Adapters, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant SL390s G7 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE ProLiant SL335s G7 Server, HPE ProLiant DL120 G7 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, Smart Update Manager (SUM), HPE ProLiant BL465c Gen8 Server Blade, HPE Ethernet 1Gb 4-port 331FLR Adapter, HPE Ethernet 1Gb 4-port 331T Adapter, HPE ProLiant DL160 Gen8 Server, HPE Flex-10 10Gb 2-port 530FLB Adapter, HPE ProLiant DL388p Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE Ethernet 10Gb 2-port 560FLB Adapter, HPE Ethernet 1Gb 4-port 366M Adapter, HPE Ethernet 1Gb 2-port 332T Adapter, HPE Ethernet 1Gb 2-port 361T Adapter, HPE Ethernet 10Gb 2-port 530SFP+ Adapter, HPE Ethernet 10Gb 2-port 560SFP+ Adapter, HPE ProLiant SL4545 G7 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE Ethernet 1Gb 4-port 366FLR Adapter, HPE Ethernet 1Gb 4-port 331i Adapter, HPE Ethernet 1Gb 2-port 330i Adapter, HPE Ethernet 1Gb 4-port 366i Adapter, HPE Ethernet 1Gb 2-port 361i Adapter, HPE Ethernet 10Gb 2-port 530T Adapter, HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 560M Adapter, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant ML10 Server, HPE Ethernet 10Gb 2-port 561FLR-T Adapter, HPE Ethernet 10Gb 2-port 561T Adapter, HPE FlexFabric 10Gb 2-port 533FLR-T Adapter, HPE FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter, HPE FlexFabric 10Gb 2-port 534M Adapter, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL270s Gen8 SE Server, HPE ProLiant ML350e Gen8 v2 Server, HPE FlexFabric 20Gb 2-port 630FLB Adapter, HPE FlexFabric 20Gb 2-port 630M Adapter, HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant ML350 Gen9 Server, HPE FlexFabric 10Gb 2-port 536FLB Adapter, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE ProLiant XL450 Gen9 Server, HPE Ethernet 1Gb 4-port 366T Adapter, HPE Ethernet 10Gb 2-port 562SFP+ Adapter, HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
Operating Systems Affected: Red Hat Enterprise Linux (Itanium), SUSE Linux Enterprise Server 11 (x86-64), Red Hat Enterprise Linux 7 (AMD64/EM64T), SUSE Linux Enterprise Server 12 (AMD64/EM64T)
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2076
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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