Advisory: HPE Ethernet 10Gb 2-port 557SFP+ Adapter - Certain HPE ProLiant Servers Configured With An HPE Ethernet 10Gb 2-port 557SFP+ Adapter With CNA (XE100 series) Firmware 10.7.110.34, May Set Multiple Adapters In The RBSU Settings For Flex Mode

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00035734en_us

Version: 1

Advisory: HPE Ethernet 10Gb 2-port 557SFP+ Adapter - Certain HPE ProLiant Servers Configured With An HPE Ethernet 10Gb 2-port 557SFP+ Adapter With CNA (XE100 series) Firmware 10.7.110.34, May Set Multiple Adapters In The RBSU Settings For Flex Mode
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-11-11

Last Updated: 2017-11-11


DESCRIPTION

On any of the HPE ProLiant servers listed in the Scope section below, configured with an HPE Ethernet 10Gb 2-port 557SFP+ Adapter, by default the Original Equipment Manufacturer (OEM) provides a new feature to select the Multichannel Mode setting in the Network Adapter to Flex mode in the CNA (XE100 series) firmware 10.7.110.34 contained in the HPE Firmware Flash for Emulex Converged Network Adapters.

When this option is set in the BIOS/Platform Configuration (RBSU) for the network adapter, and the environment is not a Flex environment, multiple virtual network adapters are configured and are not accessible since this is not a virtual NIC environment.

SCOPE

Any of the following HPE ProLiant servers configured with an HPE Ethernet 10Gb 2-port 557SFP+ Adapter:

  • HPE Apollo 4200 Gen9 Server
  • HPE ProLiant DL20 Gen9 Server
  • HPE ProLiant DL360 Gen9 Server
  • HPE ProLiant DL380 Gen9 Server
  • HPE ProLiant DL560 Gen8 Server
  • HPE ProLiant DL580 Gen8 Server
  • HPE ProLiant ML30 Gen9 Server
  • HPE ProLiant ML350 Gen9 Server

RESOLUTION

Reset the network adapter settings, and update to CNA (XE100 series) firmware 11.1.xxx.xx (or later) contained in the HPE Firmware Flash for Emulex Converged Network Adapters.

To reset the network adapter settings, perform the following steps:


1. Boot the server
2. Remove the network cable from the HPE Ethernet 10Gb 2-port 557SFP+ Adapter.
3. Update to CNA (XE100 series) firmware 11.1.xxx.xx (or later) contained in the HPE Firmware Flash for Emulex Converged Network Adapters.
4. Reboot the server and press F9.
5. From System Configuration, select the HPE Ethernet 10Gb 2-port 557SFP+ Adapter.
6. Check Multichannel Mode settings, if Flex is active, press F7 to restore the default settings on NIC as follows:

 

7. Press F10 to save the settings.
8. Plug the adapter into the 10 GB cable.
9. Back out and reboot completely until the Operating System is up and running.
10. Check the interfaces and the connectivity for the Operating System.

To download and install the CNA (XE100 series) firmware 11.1.xxx.xx (or later) contained in the HPE Firmware Flash for Emulex Converged Network Adapters, perform the following steps:


1. Click the following link:

https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=7832037&swLangOid=8&swEnvOid=4141


2. Select the specific operating system from the Operating Environment dropdown menu on the left side of the page.
3. Select the Software Type from the dropdown menu on the left side of the page.
4. Select the latest release of HPE Firmware Flash for Emulex Converged Network Adapters that contains CNA (XE100 series) firmware 11.1.xxx.xx (or later).
5. Click Download and follow the instructions of the Installation Instructions Tab.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Ethernet 10Gb 2-port 557SFP+ Adapter, HPE Apollo 4200 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2693
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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