Advisory: HPE OneView - When a Server Is Managed by a Profile in OneView, the iLO IP Address Will Not Change

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00043860en_us

Version: 1

Advisory: HPE OneView - When a Server Is Managed by a Profile in OneView, the iLO IP Address Will Not Change
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-03-20

Last Updated: 2018-03-20


DESCRIPTION

When a change is made to the IP address of an HPE Integrated Lights-Out (iLO) that corresponds to an HPE server (ProLiant DL-series, ML-series, or XL-series) with a profile, the server refresh will produce a prompt in HPE OneView 4.00.x requesting a change to the IP address:

"The appliance no longer has management access to the server hardware, possibly due to a change in iLO management settings. To re-establish access to the server hardware, enter the iLO credentials."

However, after entering the new IP address and credentials for the iLO, the following error message will be displayed:

"Unable to establish trusted communication with the server. OneView could not retrieve the certificate from the server iLO because the iLO was not reachable."

Afterwards, the IP address will revert back to the original IP address:

SCOPE

Any HPE ProLiant DL-series, ML-series, or XL-series server with an applied profile and that is managed/monitored by HPE OneView 4.0.x.

RESOLUTION

This issue will be fixed in a future release of HPE OneView. This advisory will be updated when additional information becomes available.

To work around this issue, perform the following steps:

  1. If the server has a profile assigned, unassign the profile. Unassigning the profile will require the server to be shut down.
  2. Remove the server from OneView.
  3. Add the server back to OneView with new IP address
  4. If a profile was unassigned, reassign the profile to the server.

 

 

 

NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

 

 

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant MicroServer Gen10, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE Apollo 2000 System, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE Apollo 4510 System, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE Apollo 6000 DLC System, HPE iLO Advanced, HPE ProLiant DL380p Gen8 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3135
©Copyright 2018 Hewlett Packard Enterprise Development LP
 
 

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