HP Support Alerts - 07.08.2014

Critical Customer Advisory
Aug 04 2014

Advisory: (Revision) HP Onboard Administrator (OA) Modules - CUSTOMER ACTION REQUIRED to Replace a Limited Number of HP Onboard Administrator (OA) Modules Manufactured Between December 2013 Through May 2014 That May Lose Communication and Fault/ Fail (c04350128)

Products: HP Onboard Administrator, HP BladeSystem c7000 Enclosures

Description: Due to a manufacturing process issue, a limited number of HP Onboard Administrator (OA) Modules manufactured from December 2013 through May 2014 (within the serial number range found in the Scope) may lose communication and fault/ fail during initial power-up or soon after installation. When this occurs, the amber health LED on the OA Module will flash and the enclosure fan speed will suddenly increase. Affected OA Modules were used on HP BladeSystem c7000 Enclosures.

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Recommended Driver Alert
Jul 24 2014

Online HP BladeSystem c-Class Onboard Administrator Firmware Component for Windows (ver 4.13)

Products: ProLiant Servers, Desktops & Workstations, Integrity Servers, Storage, Options and Accessories

OS: Windows

Description: This component contains the firmware image for HP BladeSystem c-Class Onboard Administrator. This firmware provides management capabilities for the HP BladeSystem c-Class Enclosure. This component and its firmware can be used in the following scenarios: 1) as a stand alone component that can be used to script the deployment of the Onboard Administrator firmware, 2) in conjunction with the HP Smart Update Manager found on the Smart Update Firmware DVD, the component can be used to deploy the firmware to the HP BladeSystem c-Class Onboard Administrator, and 3) firmware extracted from the component can be deployed using the web-based user interface for the HP BladeSystem c-Class Onboard Administrator.

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Recommended Driver Alert
Jul 30 2014

HP BladeSystem c-Class Virtual Connect Firmware, Ethernet plus 4/8Gb 20-port and 8Gb 24-port FC Edition Component for Windows (ver 4.30)

Products: ProLiant Servers, Options and Accessories, Integrity Servers, Desktops & Workstations

OS: Windows

Description: This component contains the firmware image for HP BladeSystem c-Class Virtual Connect modules. This firmware provides management capabilities for the HP BladeSystem c-Class Virtual Connect modules. This component and its firmware can be used in the following scenarios: 1) in conjunction with the HP Smart Update Manager found on the Firmware Maintenance CD or in the HP BladeSystem Online Firmware Bundle, the component can be used to deploy the firmware to the HP BladeSystem c-Class Virtual Connect modules, and 2) firmware extracted from the component can be deployed using the Virtual Connect Support Utility for the HP BladeSystem c-Class Virtual Connect modules.

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Routine Customer Advisory
Aug 03 2014

Advisory: Windows Server - Installation or Upgrade of HP Insight Management WBEM Providers For Windows 9.5.0.0 From SPP 2014.02.0 (B) and MSB 2014.04 (B) Does Not Complete When HP Insight Management Agents for Windows Is Also Selected (c04394040)

Products: ProLiant Servers, Integrity Servers, Software

Description: On an HP ProLiant server, an HP Insight Management WBEM Provider for Windows installation will not complete under any of the following scenarios:

  • During an upgrade to Service Pack for ProLiant (SPP) 2014.02.0 (B) and HP Maintenance Supplement Bundle (MSB) for SPP 2014.04 (B) when HP Insight Management Agents is selected for upgrade if HP Insight Management WBEM Provider 9.5.0.0 was installed from SPP 2014.02.0.
  • During a new installation of HP Insight Management WBEM Providers from SPP 2014.02.0 (B) and MSB 2014.04 when HP Insight Management Agents is selected.
  • If the server has VC 2012 redistributables installed.

When the installation does not complete, a message stating the VC 2012 Redistributables are already installed is displayed.

This occurs because HP Insight Management WBEM Provider and HP Insight Management Agents are packaging VC 2012 Redistributables in SPP 2014.02.0 (B) and MSB 2014.04; therefore, when both the components are selected for installation, the HP Insight Management WBEM Provider installation does not complete. This will not occur when HP Insight Management agents are not selected for installation.

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