HP Support Alerts - 23.04.2015 - Bulletin: Some ProLiant Servers - Critical Solid State Drive Firmware Update REQUIRED for Certain Drive Models

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SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: c04650586

Version: 1

Bulletin: Some ProLiant Servers - Critical Solid State Drive Firmware Update REQUIRED for Certain Drive Models
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-04-23

Last Updated: 2015-04-23


DESCRIPTION

IMPORTANT : The firmware updated described below is considered a critical fix and is required to prevent the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in data corruption. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

A new firmware version has been released for certain Solid State Drive (SSD) models installed in any of the ProLiant servers listed in the Scope section below.

Included in the new drive firmware is a critical fix for a data integrity issue. Based on the evaluation of the issue, there is a very low probability of occurrence. To date, HP is not aware of any HP customer that has experienced this issue. However, as part of HP's ongoing commitment to quality, HP recommends updating the firmware of SSDs identified in this Bulletin to HPD1 (or later) at the earliest convenience.

When this issue occurs, data that is written to the drive is accurate, but when the data is read back from the drive, additional zeroes are incorporated, causing the data to be incorrectly read. This issue is more likely to occur on a newly formatted drive, or on a drive that has had very little data written to it.

SCOPE

Any of the ProLiant servers listed in Platforms Affected section below and configured with any of the following Solid State Drives (SSDs) running firmware version HPD0 attached to any of the following:

  • HP Apollo 6000 Chassis
  • HP D2700 Disk Enclosure
  • HP D3700 Enclosure
  • HP MSA 2040 SAN Storage

RESOLUTION

Update all SSDs listed in the Scope section to drive firmware version HPD1 (or later). Instructions for deploying the firmware are included in the download package.

  1. Click on the following link:

    http://www8.hp.com/us/en/support-drivers.html

  2. Select "Drivers and Downloads."
  3. Enter the drive model under the "Find My Product" field.
  4. Click on the drive model and then select the appropriate operating system.
  5. Under "Firmware," Select Firmware Version HPD1 (or later).


RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Apollo 6000 Chassis, HP D2700 Disk Enclosure(Standard HP Product), HP D3700 Enclosure, HP MSA 2040 SAN Storage, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL460c Gen9 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160 Gen9 Server, HP ProLiant DL180 Gen9 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360 Gen9 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380 Gen9 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL388 Gen9 Server, HP ProLiant DL388e Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML350 Gen9 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 SE Server, HP ProLiant WS460c Gen8 Graphics Server Blade, HP ProLiant WS460c Gen9 Graphics Server Blade, HP ProLiant XL230a Gen9 Server, HP ProLiant XL250a Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04650586
©Copyright 2015 Hewlett-Packard Development Company, L.P.
 
 

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