HPE Support Alerts - Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - Upgrading to iLO 4 Firmware Version 2.50 through 2.55 May Cause the iLO "Date/Time" to Become "Not Set"

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00027374en_us

Version: 2

Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - Upgrading to iLO 4 Firmware Version 2.50 through 2.55 May Cause the iLO "Date/Time" to Become "Not Set"
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-10-06

Last Updated: 2017-10-10


DESCRIPTION

Document Version
Release Date
Details
2
10/06/2017
Updated Resolution with fix for future firmware updates, updated version of the iLO 4 firmware.
1
09/27/2017
Original Document Release.

When updating an HPE ProLiant server Integrated Lights-Out 4 (iLO 4) firmware, the iLO "Date/Time" located under "Status" on the Overview page may change to "Not Set" if the optional SNTP settings are not used.

This can occur when upgrading from iLO 4 firmware version 2.53 or 2.54 to version 2.55.

This can occur when updating from iLO 4 firmware version 2.50 (or earlier) to iLO 4 firmware version 2.53 or firmware version 2.54.


This does not occur when upgrading from iLO 4 firmware version 2.50 to 2.55, or when downgrading from version 2.55 to 2.50.

SCOPE

Any ProLiant server with iLO 4 when updating or downgrading the iLO 4 firmware version 2.50 through version 2.54.

Upgrading from 2.50 and earlier to 2.55 this will not occur; however, after updating from iLO 4 firmware version 2.53 or firmware version 2.54 to firmware version 2.55, this will occur.

RESOLUTION

As a workaround, reboot the server, at which point the iLO time will be reset from the server BIOS.

The iLO 4 version 2.55 firmware includes a change to prevent this issue from occurring during future iLO firmware updates.

The latest version of the iLO 4 firmware is available as follows:


1. Click the following link:

http://h20566.www2.hpe.com/portal/site/hpsc


2. Enter a product name (e.g., "iLO 4") in the text field under Enter a Product Name or Number.
3. Click Go.
4. Select the appropriate product model from the Results list (if prompted).
5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
6. Select the system's specific operating system from the Operating Systems dropdown menu.
7. Click the category Firmware - Lights-Out Management.
8. Select the latest release of the HPE Integrated Lights-Out 4 Firmware version 2.54 (or later).
9. Click Download.

 

 

 

 


RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to iLO, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +iLO


Hardware Platforms Affected: HPE StoreEasy 3000 Gateway Storage Blade, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE Integrated Lights-Out 4 (iLO 4), HPE Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE StoreEasy 1000 Storage, HPE StoreEasy 3000 Gateway Storage, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ConvergedSystem 500 For SAP HANA Scale-out Configurations, HPE ConvergedSystem 500 For SAP HANA Scale-Up Configurations, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant DL360 Gen9 8SFF Configure-to-order Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2389
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
 
 

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